SUMOGRAPHICS LTD takes your privacy very seriously and is committed to protecting your personal information.

ABOUT THIS PRIVACY POLICY
This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. Please read the following carefully to understand our views and practices regarding your personal data and how we process it.

As a client of Sumographics LTD, you can engage in many activities with us, without providing any personal information. However, there may be circumstances where we may need to collect the following personal information from you. Please note that you can decide what personal information you want to provide to us as we will only collect the personal information that you choose to provide.

• Contact information such as your name, phone and fax numbers, address and email address;
• Billing information such as the number, expiration date, card type and billing address;
• Demographic information such as your job title, job description and company name and
  company type.

By providing any personal information to us, you fully understand and clearly consent to this collection and processing of such information in order for us to deliver our products and services to you.

When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our fans use our digital platforms to enable us to create better content and more relevant communications:

• How you have reached our digital platform, and the internet protocol (IP) address you have used;
• Your browser type, versions and plug-ins, and your operating system;
• Your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information.

HOW YOUR PERSONAL INFORMATION IS USED
Sumographics Ltd may use this information to:

• Process your financial transactions;
• Send you orders / renewal confirmations;
• To communicate with you in the event that any products or services you have requested are unavailable;
• To notify you of changes to our products or services;
• Offer technical support or other benefits to you;
• Respond to your requests, questions and concerns;
• Administer your account;
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• To provide you with information about other goods and services we offer that are similar to those that you have already browsed or enquired about;
• Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service;
• To enable us to administer any competitions or other offers/promotions which you enter into;
• To personalise and improve your experience on our digital platforms and ensure that content from our site is presented in the most effective manner for you and your computer.

INFORMATION SHARING WITH SERVICE PROVIDERS / AGENTS
Sumographics Ltd may (from time to time) use outside credit card processing companies to bill you for goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.

We may share personal information with certain companies that help us to deliver our services. We only share this personal information if it is deemed necessary for them to perform those services. We require any company with which we may share personal information to protect that data in a manner consistent with this policy and to limit the use of such personal information to the performance of services for Sumographics Ltd

We do not sell or otherwise provide personal information to other companies for the marketing of their own products or services.
In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including without limitation, personally identifiable information that you provide and other information concerning your relationship with us.

DATA RETENTION
We will retain your information for as long as your account is active, your information is needed to provide you products or services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at info@sumocreative.co.uk.  We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When calculating the appropriate retention period for your data, we consider the nature and sensitivity of the data, the purposes for which we are processing the data, and any applicable statutory retention periods. Using these criteria, we regularly review the personal data which we hold and the purposes for which it is held and processed.

When we determine that personal data can no longer be retained (or where we must comply you request us to delete your data in accordance with your right to do so) we ensure that this data is securely deleted or destroyed.

PROTECTION OF YOUR PERSONAL INFORMATION
We strive to protect the personal information submitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the personal information we collect, process and store, and the current state of technology to use these measures to protect your personal information, we cannot guarantee its absolute security.

When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper-based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.

CHANGES IN PRIVACY POLICY
Sumographics Ltd reserves the right to amend the privacy policy from time to time at its sole discretion. If as the result of such changes, you want to alter the ways in which Sumographics Ltd is allowed to use your personal information, you can do so by contacting us.

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

LINKS TO THIRD PARTY SITES
Our website may include links to other websites whose privacy practices may differ from those of Sumographics Ltd. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

COOKIES
Our website may include social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

For further, more detailed information on how we use cookies, please refer to our Cookie Policy

AGE RESTRICTIONS
Our services are available for purchase only for those over the age of 18.  Our services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

PRIVACY COMPLAINTS
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES
Upon request Sumographics Ltd will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at info@sumocreative.co.uk.

You have the right to access, correct, or delete your personal information and privacy preferences at any time. We will respond to your request promptly within a reasonable timeframe.

HOW TO CONTACT US ABOUT YOUR PERSONAL DATA OR THIS PRIVACY POLICY
If you have any questions about this privacy policy or about your personal data, please email us at info@sumocreative.co.uk.  or write to us at the following address:

Unit 6, Ground Floor
Splatford Barton Business Park
Splatford
Exeter
Devon
EX6 7BT

Updated August 2024